Events

BPO Conference 2009 - Driving Operational Efficiencies in Lean Times

Date: May 7, 2009
Time: 9 am - 2 pm (followed by lunch)
Venue: Institute of Bankers Pakistan, Karachi

Conference Rationale

As the financial tsunami hits worldwide markets, banks & financial services organizations are reeling from the effects as are other business sectors. Outsourcing could play an important role in driving operational efficiency in lean times.

The 2 sectors that are traditional customers for BPO are Financial Services (Banking/Insurance) and the Telecom sectors both of which are fairly well-developed and well established in Pakistan. In the Telecom market, as the market saturates we have already seen the growth stop. Survival will depend upon better customer service and quality. There will be increasing pressure to reduce operational costs. Outsourcing customer service and back-office processes would therefore make perfect sense. Currently the mobile telecom sector alone employs approximately 6000-8000 personnel in the customer service, back-office processing and related areas that could be potentially outsourced.

The Financial services sector is on a similar footing and is also facing increasing pressure on the cost side. The level of understanding of outsourcing in the Financial Services sector is not as advanced as that prevalent in the mobile Telecom sector. However, some banks have started to outsource certain functions and processes. More awareness needs to be created on the benefits of outsourcing.

The idea of holding this conference is to stimulate discussion on the benefits of Outsourcing the back-office and customer service areas as well as Help Desks and other services which do not essentially need to be done in-house.

Conference participants would include:

Ministry of IT & Telecom
Pakistan Telecommunications Authority
State Bank of Pakistan
Institute of Bankers Pakistan members
Senior representatives from telecom companies and financial institutions
Customer service representatives from telecom, financial, insurance, public sector and multinational organizaitons
Senior representatives from Outsourcing companies To register, please click on this link: