Islamabad, July 26th, 2021 – P@SHA would like to congratulate the Call Centers in Sindh on the sales tax exemption on their exports. Previously, call centers were charged 3% sales tax on the exports in Sindh and similarly its rate varies in other provinces. However, SRB has been the first one to provide this exemption through this latest notification on June 31st, 2021 by adding Call Centers to the previous notification of tax exemptions from 2013.

The applicable sales tax was increasing the cost of doing business for Call Centers as it could not be charged to customers and they had to bear this cost themselves while competing with the call centers of countries like Philippines and India where numerous incentives for call centers are already available.

P@SHA had a series of meetings with the Chief Minister of Sindh, Mr. Murad Ali Shah and Chairman Sindh Revenue Board (SRB) Mr. Khalid Mehmood and his team pertaining to this issue. P@SHA representatives also presented the case of increased cost of doing business due to applicable sales tax on the exports income of Call Centers to the members of Interprovincial Sales Tax Coordination Committee (IPSTCC). Due to the tireless efforts of the P@SHA, this exemption has been achieved.

While celebrating this achievement, P@SHA would like to thank the Federal IT Minister, Syed Amin ul Haque for his maximum support in this regard. We are also thankful to the officials of Ministry of IT & PSEB, Mr. Nadeem Elahi – MD Ibex Global & TRG, Mr. Asif Peer – CEO Systems Limited, Mr. Shahzad Shahid – CEO TPS Worldwide, Mr. Naseer Akhtar – CEO Infotech Group and Mr. Zohaib Khan – CEO A2Z Creatorz for their efforts and making it happen.

We are also thankful to Chairman SRB for understanding the dire need and taking the required action that will help the call center businesses. P@SHA will continue the efforts with the hope that other provinces will also follow this example to facilitate the call center businesses which can play a strong role in the increase of exports of Pakistan.