Pakistan Software Houses Association for IT & ITES (P@SHA) would like extend its sincere gratitude to Mr. Asad Umar – Chief of National Command & Operation Centre (NCOC) for considering P@SHA’s request to include call centers under essential services and exempting them from 50% work from home policy and time restrictions in the NCOC meeting held on April 29th, 2020. We are also very thankful to the Ministry of Informational Technology and Telecom (MoIT&T) and Trade Development Authority of Pakistan (TDAP) for advocating our request.
This exemption has been implemented effective immediately. Strict adherence to the SOPs announced for COVID -19 is strongly advised to all call centers.
P@SHA firmly believes that this exemption will be beneficial for the Call Centers in Pakistan while other regional developing countries have experienced significant setbacks during the pandemic.