In the fast-paced digital world of today, customers’ expectations in every industry are changing rapidly and the financial sector is no different. With its passion to provide unequivocal customer experience, Jubilee Life Insurance has selected Genesys Solution’s digital engagement omnichannel tools to support the long term objectives of automation and efficiency of Jubilee Life in the customer experience domain.
The agreement identifying the areas of services between the two institutions was signed by Mr. Javed Ahmed, MD & CEO Jubilee Life Insurance and Mr. Ahsan Mashkoor, CEO CSquare at Jubilee Life’s Head Office in Karachi.
Jubilee Life Insurance is a forerunner in the insurance sector of Pakistan. Valuing responsiveness, precision and commitment to financial innovation and social responsibility, it has the vision to overcome the uncertainty and maximize customer satisfaction.
Speaking on the occasion Mr. Javed Ahmed MD & CEO of Jubilee Life said “We try to do things little differently to facilitate our customers in a manner which suits them. This has helped us in developing customer loyalty which has also contributed to our growth. With new technologies, we would provide an unparalleled experience to our customers.”
After successfully deploying more than 60+ Contact Centers across the EMEA region with the ultimate customer experience, C Square is now working with Jubilee Life Insurance – the largest private sector insurer of Pakistan.
C Square, with its approach to always staying ahead of emerging technology strongly believes, organizations who proactively see and act upon the opportunities for change through innovation will not only survive but will also successfully flourish in the trickiest of the economic conditions. Maintaining a strong focus on the same and delivering value through close collaboration with clients, in-house experts and innovative forward-looking solutions, C Square has evolved to become Pakistan’s CX leaders.
“In this CX Journey, Genesys® contact centre platform will help Jubilee Life Insurance take their customer experience into the new digital era. We are excited to work with such a forward-looking organization that constantly wants to improve customer experience and cross-channel engagement” said Ahsan Mashkoor, CEO C Square.