The Federation of Pakistan Chambers of Commerce & Industry (FPCCI), the apex body representing Pakistan`s Industry and Services, organized 6th FPCCI Achievement Awards Ceremony in services of organizations in different sectors contributing towards the progress and prosperity of Pakistan.
The President of Pakistan, Honorable Mr. Mamnoon Hussain distributed the awards at an elegant ceremony held at the Sindh Governor House, Karachi on 20th July 2018.
This is the 3rd consecutive Gold Medal won by ZRG. Established in 1994, ZRG is a well-recognized leader in the Contact Centre, CTI and business communication solutions. ZRG has been helping businesses transform the traditional model of customer services to a modern multi-media enabled customer interaction environment.
At the ceremony, the President of Pakistan congratulated the award winners on their outstanding performance and contribution in the economic development of the country. Mentioning the challenges faced by our greatly resilient people, he encouraged businesses to continue modernization and to create exportable products for the opportunities in the emerging markets.
Companies use ZRG’s OneView CTI to energize service delivery by speeding up the deployment of advanced services through a flexible software-based model with proven scalability and a supercharged integration with the fastest turnaround time in the industry. OneView CRM Apps amplify the impact of CTI and unified communications for the most challenging requirements.
“It gives us great pleasure to receive such a prestigious award for the third year in a row. This award is a symbol of pride for us both at the national and international levels in recognition of our consistent efforts and services,” said Mr. Ayub Butt, Chief Executive Officer at ZRG. “We greatly appreciate FPCCI for recognizing our efforts. We will continue to give our best for the prosperity of our great country.”
ZRG has introduced several new and innovative capabilities for customer communication and relationship management. These solutions strengthen call processing, logging and data integration for a truly one window solution with consolidated reporting.
Some of ZRG’s most innovative solutions include OneView™ SmartQ for the contact center where the customers never have to wait on hold as they can hang up and still remain in the queue, a highly efficient automated outbound system that allows a business to reduce costs by automating simple repetitive calling tasks, a centralized call recording system that can record all outbound calls on a single system, and the most exciting WFH technology that enables people to work from home.
Ms. Shirmeen from ZRG marketing team says, “Using our flexible technology and apps, our customers are building and deploying innovative services for their customer convenience. Collectively, such initiatives have been raising the quality, productivity and compliance in customer management in the Pakistani service industry to internationally recognized levels.”
ZRG has successfully deployed enterprise-level contact centre and CTI projects for mission-critical operations in Pakistan, Bangladesh, the Middle East and Africa. Presently, the company is assisting clients such as Bank AL Habib, HBL, Finca, MCB, Silk Bank, Bank Alfalah, as well as prestigious organizations including TCS, PSO, Indus Motor, Sanofi, EFU Life, Allianz, MultiNet, PTCL and many others.
FPCCI’s Achievement Awards initiative provides a great opportunity to identify the industry’s leading service providers, analyze new trends of the market and to devise new strategies to embrace emerging challenges.
ZRG, the Contact center specialist company, motivates leading ICT and customer service management professionals to elevate the performance of media-rich communications across all channels of service delivery. By combining telephony signaling with business apps and data, we produce the results required to increase customer satisfaction while reducing costs. Region’s leading organizations rely on ZRG to redefine the possible and deliver results beyond expectations.
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Ms Shirmeen / Ms Kiran